Cancellation, Return & Refund Policy

Thank you for supporting Nirupama Candles. We at Nirupama, take great care in the delivery of our products and adhere to the highest quality standards. 

Please review our policy regarding cancellations, returns, and refunds below.

1. Cancellations

Before Shipping: You can cancel your order within 24 hours of purchase for a full refund. Please email hello@nirupamacandles.in immediately to request a cancellation.

The funds will be credited back to your original payment method (UPI, Bank Account, or Card) within 5 to 7 working days, as per standard banking timelines via my payment gateway partner, Razorpay.

After Shipping: Once your order has been dispatched or handed over to the courier partner, it cannot be cancelled.

2. Returns 

Eligible Items: Returns are accepted only if the item arrives damaged, defective, or if you received the incorrect product.

Timeframe: You must notify Nirupama candles within 24 hrs of receiving your package to be eligible for a return or replacement.

Proof of Damage: (Required) Please record a continuous, unedited video while opening your parcel for the first time. If an item is broken or damaged, email this video along with your Order ID to hello@nirupamacandles.in

Condition: The item must be unused, in its original packaging, and in the same condition that you received it.

3. Refund Process

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

If approved, your refund will be processed automatically.

The funds will be credited back to your original payment method (UPI, Bank Account, or Card) within 5 to 7 working days, as per standard banking timelines via my payment gateway partner, Razorpay.